Cancellation & Refund Policy

This policy covers ground and turf bookings made through Criczo, operated by CODEJUNCTIONS PRIVATE LIMITED. It applies to every booking paid for in the app.

Cancelling a booking

You can cancel from the booking screen at any time before the slot starts. What comes back depends on how much notice the venue gets, because an empty slot at short notice is one they cannot resell.

• More than 24 hours before the slot starts — full refund of everything you paid.
• Between 6 and 24 hours before — 50% of the amount paid is refunded.
• Less than 6 hours before, or after the slot has started — no refund.

The notice is measured against the start time of the slot you booked, not the time you made the booking.

If the venue cancels

You get everything back, whenever it happens — including inside the six hour window. Rain, floodlight failure, a double booking or maintenance are the venue’s problem, not yours. This is a full refund of the amount paid, with no deduction.

Moving a booking instead

You can reschedule to another free slot rather than cancel. No refund or extra payment is involved: the booking keeps its reference and its amount, and if the new slot is priced differently we absorb the difference rather than chase it either way.

The same notice periods above apply when you reschedule. A venue moving your booking is not restricted by them, because they are usually doing it for weather or maintenance.

How refunds are paid

• Refunds go back to the original payment method. We cannot send them somewhere else — that is a rule of the card networks and UPI, not ours.
• We start the refund immediately on cancellation. It then takes 5 to 7 working days to appear, depending on your bank or card issuer. The delay is at their end once we have released it.
• You will see the refunded amount on the booking itself in the app, so there is a record you can point at while you wait.

Bookings paid at the venue

Some bookings are arranged directly with a venue and paid in cash or by UPI at the ground. Criczo does not hold that money, so we cannot refund it — that is between you and the venue. This policy covers payments made through the app.

Tournament and auction fees

Entry fees collected by a tournament organiser are set and held by that organiser, not by Criczo. Their own terms apply, and refunds are their decision. Where we collect a fee on their behalf we will say so before you pay.

If something has gone wrong

Write to info@criczo.co.in with your booking reference — it looks like CZB-88214 and is on the booking screen. We reply within two working days, and we would rather sort it out directly than have you raise it with your bank.

If a slot was unusable when you arrived and the venue has not put it right, tell us. We can refund a booking outside these bands where the venue clearly did not deliver what was paid for.